Hi, I am LauraCiao, sono Laura

Marketing &
CommunicationsSenior Manager · EMEA · SaaS & Tech
Marketing e
ComunicazioneSenior Manager · EMEA · SaaS e Tech

Journalist turned strategist. Twelve years building communications that move people and move numbers. Giornalista diventata strategist. Dodici anni a costruire comunicazione che muove le persone e i numeri.

Laura Conti
12+
Years experienceAnni esperienza
7
EU marketsMercati EU
300%
Lead growth YoYCrescita lead YoY
4
LanguagesLingue parlate
AboutChi sono

Two careers,
one instinct
Due carriere,
un istinto

I started as a journalist. I covered humanitarian crises in the Middle East and immigration emergencies in Lampedusa for ANSA and AGI, worked as press officer for Médecins Sans Frontières, and learned to write under deadline pressure, in the field.

That background gave me something I have relied on ever since: the ability to find the story that matters inside a noisy situation, and the discipline to tell it in a way that earns attention rather than demanding it.

For the past twelve years I have applied that instinct to marketing and communications roles across the technology sector — SaaS, IT services, cloud, cybersecurity, enterprise software — working across European markets.

I work well in complex environments. I build trust with senior stakeholders by being direct about what is working and what is not.

Ho iniziato come giornalista. Ho coperto crisi umanitarie in Medio Oriente e l'emergenza immigrazione a Lampedusa per ANSA e AGI, ho lavorato come addetta stampa per Médecins Sans Frontières.

Quella formazione mi ha dato qualcosa su cui ho fatto leva da allora: la capacità di trovare la storia che conta dentro una situazione caotica, e la disciplina di raccontarla in modo che meriti attenzione.

Negli ultimi dodici anni ho applicato questo istinto a ruoli di marketing e comunicazione nel settore tecnologico — SaaS, IT services, cloud, cybersecurity, enterprise software.

Lavoro bene in ambienti complessi. Costruisco fiducia con gli stakeholder senior essendo diretta su cosa funziona e cosa no.

LocationSede
Milan, Italy
Available for hybrid & remote EU rolesDisponibile per ruoli ibridi e remote EU
LanguagesLingue
ItalianNative
EnglishC1
SpanishProfessional
FrenchGood
EducationFormazione
MA Broadcast Journalism
BA Journalism & PR — 110/110 cum laude
Master's PR & Social Media, 24ORE
Erasmus — University of Bristol
Certifications
Salesforce Certified Marketing Cloud Consultant
CXL Institute — Growth Marketing
CXL Institute — Email Marketing Strategy
Selected WorkLavori selezionati

Stories worth tellingStorie che vale la pena raccontare

Ivo va a Scuola
2018–21 CSR · PR · Media Relations

The Robot That Went to SchoolIl robot che andava a scuola

An IT services company developed a robot allowing hospitalised children with oncological conditions to attend class remotely. I built the full communications strategy: identifying the human story at the centre of a technology project, managing the press event, and coordinating coverage from TG1 and RAI to Wired, Il Sole 24 Ore, and StartupItalia. The story resonated because it was true — not built around a product, but around a child.

Un'azienda IT ha sviluppato un robot che permetteva ai bambini ospedalizzati di seguire le lezioni a distanza. Ho costruito la strategia di comunicazione completa: identificare la storia umana, gestire l'evento stampa, coordinare la copertura da TG1 a Wired, Il Sole 24 Ore e StartupItalia.

CSR CommunicationsMedia RelationsPR StrategyStorytellingNational Media
Nightmare Office
2018–21 Event · Digital PR · Email

Nightmare Office: When a Videogame Sold Workspace SolutionsUffici da Incubo: quando un videogioco vendeva soluzioni IT

A national multi-city roadshow for IT managers and CIOs, built around an unexpected activation: a videogame satirising the daily frustrations of IT managers. Clients competed, scored, and laughed at situations they recognised. Coverage ran in Wired and trade press. I managed all communications: email marketing, digital PR, media relations, on-site management across cities.

Un roadshow multi-città rivolto a IT manager e CIO, costruito attorno a "Uffici da Incubo", un videogioco che satirizzava le frustrazioni quotidiane degli IT manager. La copertura è uscita su Wired e stampa di settore. Ho gestito tutta la comunicazione: email marketing, digital PR, media relations, gestione in sede.

Event ManagementEmail MarketingDigital PRB2BMulti-city
Salesforce Marketing Cloud EMEA
2021–26 Demand Gen · Automation · EMEA

Building a Demand Engine Across Seven European MarketsCostruire un motore di domanda su sette mercati europei

Downstream marketing lead for a global enterprise SaaS company across Italy, DACH, UK, Ireland, and Benelux. Over four years I built an integrated campaign architecture in Salesforce Marketing Cloud and Oracle Eloqua — consistent structure, adapted locally. Result: 300% YoY growth in qualified leads and a 35% increase in MQLs.

Marketing downstream per un'azienda SaaS enterprise globale su sette mercati europei. Ho costruito e iterato un'architettura di campagna integrata in Salesforce Marketing Cloud e Oracle Eloqua. Risultato: +300% YoY nei lead qualificati, +35% negli MQL.

Salesforce MCOracle EloquaDemand GenBudget MgmtEMEA
AI Teammate Asana
2024–26 AI · LLM · Innovation

Teaching a Machine to Write Like the BrandInsegnare a una macchina a scrivere come il brand

For an enterprise SaaS marketing innovation project, I contributed to an LLM-based content agent producing on-brand landing pages and emails at scale. My contribution: building the knowledge base — brand voice, personas, positioning, messaging hierarchy, compliance — and writing the instruction prompts. Translating implicit editorial judgment into explicit, testable rules a language model can follow consistently.

Per un progetto di innovazione marketing, ho contribuito a un agente LLM per la produzione di asset on-brand in scala. Il mio contributo: costruire la knowledge base (brand voice, personas, positioning, compliance) e scrivere i prompt di istruzione. Tradurre il giudizio editoriale implicito in regole esplicite e testabili.

LLM / PromptingKnowledge ArchitectureBrand VoiceAI Tools
CapabilitiesCompetenze

What I bring to the tableQuello che porto con me

Twelve years of cross-functional marketing and communications work across SaaS, IT services, and digital agency environments in Europe.Dodici anni di lavoro trasversale in marketing e comunicazione tra SaaS, IT services e agenzie digitali in Europa.

Strategy & BrandStrategia e Brand
Integrated communication strategyStrategia di comunicazione integrata
Brand governance & identityBrand governance e identità
Go-to-market planningPianificazione go-to-market
Multi-market localisationLocalizzazione multi-mercato
PR & Communications
Media relations & pressRelazioni media e stampa
Executive thought leadershipThought leadership esecutivo
Crisis communicationsComunicazione di crisi
Employer brandingEmployer branding
Demand Generation
Salesforce Marketing Cloud
Oracle Eloqua · HubSpot
Multichannel executionEsecuzione multichannel
Lead nurturing & scoringLead nurturing e scoring
Events & OperationsEvents e Operations
End-to-end event managementGestione eventi end-to-end
Agency & vendor managementGestione agenzie e fornitori
Budget & ROI reportingBudget e reporting ROI
Internal communicationsComunicazione interna
Content & EditorialContent ed Editoriale
Editorial strategy & calendarStrategia editoriale e calendario
Storytelling & narrativesStorytelling e narrative
Press releases & media kitsComunicati e media kit
Multilingual (IT, EN, ES, FR)Multilingue (IT, EN, ES, FR)
AI & Innovation
LLM prompt engineeringPrompt engineering LLM
AI-assisted productionProduzione AI-assisted
Knowledge base architectureArchitettura knowledge base
Workflow automationAutomazione workflow
ExperienceEsperienza

Where I've workedDove ho lavorato

2026 – Present
Senior Marketing & Communications Manager
Quadient · Milan, EMEA
  • Global Content Team, Mail Solutions — brand content, AI-assisted production, LLM knowledge architectureGlobal Content Team, Mail Solutions — brand content, produzione AI-assisted, architettura LLM
2021 – 2026
Digital Marketing Campaign Manager
Quadient · Milan / EMEA
  • Downstream marketing across 7 European markets; +300% YoY qualified leads, +35% MQLsMarketing downstream su 7 mercati europei; +300% YoY lead qualificati, +35% MQL
  • Full budget ownership, agency management, executive reportingGestione budget, agenzie e reporting esecutivo
2018 – 2021
Marketing & Communications Team Leader
Elmec Informatica · Varese
  • Full ownership: brand, PR, events, internal comms, employer brandingOwnership completa: brand, PR, eventi, comms interna, employer branding
  • +150% press coverage; 40K LinkedIn followers; +40% lead scoring via HubSpot+150% copertura media; 40K follower LinkedIn; +40% lead scoring HubSpot
2015 – 2016
Head of Content & Communications
Digitouch · Milan
  • Comms strategy and digital PR; press tours with Apple and HPEStrategia comms e PR digitale; press tour con Apple e HPE
2015 – 2018
Communications Specialist
Politecnico di Milano / MIP · Milan
  • Strategic communications for EMEA academic programmesComunicazione strategica per programmi accademici EMEA
2012 – 2015
PR Account & Digital Strategist
D'I Comunicazione · Milan
  • Media relations; placements in Wired, Corriere della Sera, RepubblicaRelazioni media; pubblicazioni su Wired, Corriere, Repubblica
2009 – 2012
Freelance Journalist & PR ConsultantGiornalista Freelance e Consulente PR
ANSA · AGI · Corriere Economia · MSF
  • Field reporting Middle East & Lampedusa; press officer for Médecins Sans FrontièresReportage Medio Oriente e Lampedusa; addetta stampa Médecins Sans Frontières
ContactContatti

Let's talk about what's nextParliamo di cosa viene dopo

Available for senior marketing and communications roles in SaaS, tech, and IT services. Milan-based, open to hybrid and remote EU positions.Disponibile per ruoli senior di marketing e comunicazione in SaaS, tech e IT services. Basata a Milano, aperta a posizioni ibride e remote EU.

Let's
connect.

Reach out via email or LinkedIn. I usually respond within 24 hours.Scrivimi via email o LinkedIn. Rispondo di solito entro 24 ore.

lauraconti83@gmail.com